Core Skills
TroubleshootingWindows systemsNetworking / TCP/IPTypeScriptNext.jsReactGit / GitHubTechnical communication
About
Technical support specialist and practical web developer
Day job is supporting Full Swing simulator environments at Auxillium. Outside of that I build web apps, audio tools, and research prototypes. The triage habits from support work carry directly into how I build software.
Most of my day is diagnosing problems where the symptom and the root cause live in different layers. A customer may report bad ball tracking, but the actual cause can be a network device, a driver regression, a calibration issue, or a mixed system state after an update.
I do that full-time with Auxillium, supporting Full Swing software and technology. Laser Shot and E6 Golf from TruGolf are often on the same install. It taught me to work from observation, isolate variables, and distrust fixes that cannot be reproduced.
Those habits still apply when I work on my own projects: web apps, audio tools, and music. I still care about naming real limits: remote diagnosis with incomplete information, Windows and display stack overlap, real-time audio deadline pressure, and small-scope solo maintenance.
How I Work
- Observe before changing.
- Isolate one variable at a time.
- Prefer reversible fixes first.
- Turn solved incidents into repeatable playbooks.
Skills & Technologies
Production / Working
PrismaPostgreSQLAuth.jsTailwind CSSPythonFlask / DjangoZodResend / UpstashC++JUCEDSP
Familiar / Earlier work
MySQLMongoDBMachine Learning / CNNApache
I write, record, produce, and master original work as NEUROCHEMICAL ENTROPY, and that practice directly affects how I think about timing, feel, interfaces, and audio software. StringFlux exists because those two sides of my work overlap.
Experience
Independent Software and Audio Development
Self-directed
2022 - Present
Self-directed web and audio software with documented tradeoffs and public write-ups, scoped for nights-and-weekends time, solo maintenance, and the same incomplete-information habits as remote support.
- Built and shipped mmaitland.dev with typed content, CI, smoke tests, contact validation, rate limiting, and optional admin workflows.
- Developing StringFlux in JUCE/C++ with focus on real-time-safe behavior, narrow scope, and documented tradeoffs.
- Publish case studies and decision records so architecture and tradeoffs ship in the same bundle as the demos and repositories.
Technical Support / Product Support Specialist
Auxillium (technical support for Full Swing)
April 2024 - Present
Diagnose remote simulator issues across calibration, licensing, display, networking, OS, and peripheral layers in customer production environments.
- Built repeatable triage paths for recurring failures so similar tickets reopen the same isolation checklist each time the signature returns.
- Support Full Swing-first environments with Laser Shot and E6 Golf from TruGolf often present on the same install.
Education
Bachelor's in Biochemistry
University of South Florida
January 2014 to December 2016
Associate in General Studies
Florida Southwestern State College
January 2008 to December 2011
Certifications
CompTIA A+
July 2023 to July 2026
Validated hands-on skills across hardware, software, networking, troubleshooting, security, mobile devices, and customer support.